Warranty, Terms & Conditions
Orders will be accepted only from authorized WB Manufacturing dealers. Acceptance of any and all orders is the sole discretion of WB Manufacturing. Verbal orders will not be accepted. Submit signed purchase orders in writing. Orders are FOB Thorp, WI 54771 and do not include local, federal or state taxes.
Pricing & Payment Terms
Prices are subject to change without notice and WB Manufacturing is not responsible for typographical errors. Sales Tax is required for Wisconsin and Michigan and will be added to the invoice unless resale certificate applies. Standard Payment Terms: 1% 10 Net 30.
For orders shipping LTL with a quantity of 1 or 2 items when order amount totals less than $450, a $50 LTL handling fee may be applied to the order.
Cancellation and Change Policy
Product in process cannot be cancelled. The customer is responsible for all costs incurred by WB Manufacturing prior to receipt of any change or cancellation.
Returned Merchandise will not be accepted unless authorized in writing prior to return. Call our Customer Service Department for a Return Materials Authorization (RMA) number. Standard product returns are subject to a 25% restocking charge. Customized products may not be given return authorization. Returns must be freight prepaid. At no time is merchandise to be returned to WB Manufacturing without prior approval. If merchandise is returned without authorization, we will reject it.
Note: Failure on your part to follow these instructions may affect the costs for delivery and replacement for damaged goods.
Motor Freight: Inspect the shipment immediately following delivery for damage. The driver must note all damaged cartons or shortages on the bill of lading and or delivery receipt before you sign for the shipment.
UPS or FedEx Shipments: Inspect the shipment immediately following delivery for damage. Note all damage on the receipt and have the driver initial before you sign the receipt. Do not remove any damaged merchandise from the original carton until an inspection has been made or waived by the shipping company.
Buyer should count and thoroughly inspect all items for shipping damage before accepting delivery. If there is a shortage, please note the shortage on the delivery receipt. Note visible damage on the delivery receipt and show the driver. If damage has occurred, report this to WB Manufacturing immediately. If it appears that damage could be possible, insist that the carton be opened and contents inspected by the driver. You have the right to accept partial shipments and refuse the remaining damaged units. Do not accept shipments of severely damaged items. Important: A clear receipt for a shipment in which there is damaged merchandise or a shortage relieves the carrier of further responsibility.
Merchandise title passes from WB Manufacturing to the consignee upon delivery to the carrier. It is your responsibility to turn the freight claim in for the damaged merchandise, including the cost of the shipment. This is the only way you can receive payment for merchandise damaged in transit.
All products sold by WB Manufacturing are warranted against defects in workmanship or materials under normal use for two years after date of purchase from WB Manufacturing, unless otherwise stated. Any part which is determined by WB Manufacturing to be defective in material or workmanship and returned to WB Manufacturing (shipping costs pre-paid) will be, at WB Manufacturing’s option repaired or replaced, as the exclusive remedy. See more warranty details for specific product warranties.
WB Manufacturing has made a diligent effort to illustrate and describe the products in our catalogs accurately; however, such illustrations and descriptions are for the sole purpose of identification, and do not express or imply a warranty that the products are merchantable or fit for a particular purpose, or that the products will necessarily conform to the illustrations or descriptions. No warranty or affirmation of fact, express or implied, other than as set forth in the limited warranty statement above is made or authorized by WB Manufacturing. WB Manufacturing reserves the right to correct publishing errors.
Limitation of Liability
Any liability for consequential and incidental damages is expressly disclaimed. WB Manufacturing’s liability in all events is limited to, and shall not exceed, the purchase price paid.
WB Manufacturing will make a good faith effort for prompt correction or other adjustment with respect to any product that proves to be defective within warranty period. Before returning any product, write or call WB Manufacturing, giving date and number of original invoice, and describing nature of defect. Title and risk of loss pass to buyer on delivery to the common carrier. If the product was damaged in transit, recipient must file claim with carrier.
Many states and localities have codes and regulations governing sales, construction, installation and/or use of products for certain purposes, which may vary from those in neighboring areas. While WB Manufacturing attempts to assure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how the product is installed or used. Before purchase and use of product, please review the product application, and national and local codes and regulations, and be sure that the product, installation and use will comply with them.
OSHA Hazardous Substance & California Prop 65 Product Information
Material Safety Data Sheets (MSDS) for OSHA defined hazardous substances and a list of products known to the State of California to cause cancer or reproductive harm are available by contacting WB Manufacturing, 507 East Grant Street, Thorp, WI, 54771.
The information and recommendations contained on the MSDS supplied by the manufacturer is considered to be accurate and reliable. WB Manufacturing, however, makes no warranty with respect to the accuracy or reliability of the information or the suitability of the recommendations. WB Manufacturing disclaims any and all liability to any user thereof.
WB Manufacturing Warranty
WB Manufacturing promises to repair or replace any WB Manufacturing brand product or component that is defective in material or workmanship for as long as the original purchaser owns it. This is the sole and exclusive remedy. This warranty is subject to limitations, exclusions or other provisions detailed below.
2 Year Warranty
WB Manufacturing warrants that its lift lid supports, hard and soft plastic seats, backs, tops, plastic bases, high pressure laminated tops, specifically tops for our tables, desks, replacement tops and benches, wood raised and flat panel doors, components and gas cylinders shall be free of substantial defects in original material and workmanship for two (2) years from date of purchase. Cleaning of the high pressure laminate should be done by warm water and a non-abrasive cleaner. Abrasive materials should not be used to clean the surface. Subject to limitations indicated below.
10 Year Warranty
WB Manufacturing guarantees that all laminate furniture are to be compliant with Custom Grade or better, as defined in AWI QCP Standards, Eighth Edition, Revision 2, unless contract documents indicate otherwise.
WB Manufacturing warrants that its laminate furniture, storage solutions, casegoods and lockers and its steel frame products, specifically our desks, tables, chairs and stools shall be free of substantial defects in original material and workmanship for ten (10) years from the delivery date. To be protected under this warranty, all products must be stored in areas of controlled temperature and humidity, and periodic regular scheduled maintenance must be performed.
WB Manufacturing warrants that its products shall be free of substantial defects in original material and workmanship based on specifications from the date of purchase to the extent detailed herein. This warranty is provided only to the initial purchaser, is non-transferable and is valid strictly for as long as the product is owned by the original customer.
This warranty does not cover ordinary wear and tear or involving primary furniture surfaces. In addition, the warranty does not cover defects caused by abusive or abnormal use, modification or alteration, improper assembly / installation, failures resulting from inadequate inspection and maintenance, accident, vandalism or freight damage. Any incidental or consequential damages, including but not limited to business losses, personal property damage, and third party liabilities are hereby expressly excluded.
WB Manufacturing shall repair or replace, at its discretion, any portion of the subject product which proves to be defective under the terms of this warranty. Freight and installation costs are not included. May, at its election, substitute a reasonably comparable product, or a cash refund of the original purchase price (less reasonable depreciation) in the event that the original warrantied product is no longer manufactured at the time the warranty is exercised.
There are no implied warranties of fitness or merchantability, and there are no other express warranties beyond the warranties expressed here.